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Dinner and a Murder Refund and Shipping Policy

Electronic Download Product Refund Policy: Due to the nature of digital products there is no way for us to prevent a customer from using a kit after it has been downloaded to their computer, therefore we do not, under any circumstances, provide refunds on electronic product purchases. We track and record the IP of all purchases, downloads and times of downloads. If you have not attempted a download, then you are eligible for a refund.

Box upgrades are available for only $25 plus shipping in the event you change your mind and decide on a box.

Boxed and Shipped Product Refund Policy: We will refund box kits that are returned unused, with everything intact, postmarked within 7 days of your receipt. We will not refund the shipping charges, unless there was an error on our part. There is a 5% restocking charge to cover for our fees and labor involved in processing your order.

Shipping Policy: We reserve the right to ship your box by any method, as long as the arrival date is the same or sooner than the method you chose. We ship within 2 business days. Day one is spent printing, assembling and packaging for shipment the next business day. Our postal service picks up at 9 am. which is unfortunately too early to get packages out same day.
There is no shipping on the weekends. Packages will not leave on the weekend or count toward the shipping time. If you ordered a 3-day shipping package on Sunday it would be made on Monday, then picked up by the Postal Carrier on Tuesday morning. The first full shipping day would be Wednesday (would receive this day if Overnight shipping had been chosen). Shipping day 2 would be on Thursday (would receive this day if 2-day shipping had been chosen). Day 3 would fall on Friday.

Click Here to contact us if you have any questions. We provide toll free customer support before and after the sale! If you have questions ask before making a purchase.

We want your game to be a success and we are here to help you every step of the way. Our job isn't over until your party is!
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